Booking Policies

First of all we would like to thank you for Choosing Casa Matsiguenka Lodge to book your tour. Please read below our booking policies.
To reserve/book a tour please send an email to Casa Matsiguenka Lodge at casamatsiguenka2@gmail.com , please indicate which tour you are interested in booking, the number of people in your group, and the date you would like to book the tour. If you would like to reserve a place in one of our upcoming departures/tours please indicate that when you contact us.
The tours listed on this website are priced for a minimum of 1 for Machu Picchu and 2-3 people for the jungle (depends on the tour). For groups smaller than the ones we require for each tour then the price may increase. If you have less or more people in your group please feel free to contact us and we will work with you to find a tour that fits your needs. You can also reserve a place in a tour listed under 
NON-REFUNDABLE DEPOSITS, 50% for the tours to Machu Picchu and 25% for the Birding tour as well as for the Jungle tours of the total tour price are needed. The tour will not be confirmed until this deposit it received. The remainder of the tour price will be due once you arrive in Cusco at least one/two days before the departure date (In Cusco we accept only cash USD).
What is your deposit for?
Your deposits are basically used to purchase train tickets, book hotel/lodge accommodations, buy food supplies for the tour, purchase entrance tickets to all National Parks and Reserves (Machu Picchu) so this way your tour is properly arrange before your arrival to our country (most of the tickets are needed to be booked several months in advance).
How to Book a Tour with Us?
Once we receive your Booking email, we will email you back confirming we have a tour departing on this date, at the same time we will confirm the total tour cost per person.
To confirm your places on a tour or a trek, you will need to make a deposit of 25 or 50% of the total tour cost by a Bank Wire Transfer and Western Union and Online Payments; Bank fees not included. Once Casa Matsiguenka Lodge receives your deposit your tour is confirmed and we guarantee the departure of your tour bearing all natural disasters.
The remainder of the tour cost is due two days before the tour departs and will be paid in Cash USD at your hotel or our office in Cusco. Once you make the deposit we will confirm your reservation for the tour and you will receive a service voucher for the tour.
About Cancellations and Travel Insurance
The weather conditions in the Highlands same as in Rainforest are unpredictable. The months of April to October are the driest months of the year, but some times during these months and the remainder of the year, we do have some rain and the roads may become inaccessible due to landslips/landslides. For that reason we recommend travel insurance to cover these unpredictable weather conditions, as claims for compensation cannot be considered. The insurance should also cover cancellation of tours, cancellation of flights, accident, loss of personal luggage, hospitalization, etc. We do not accept responsibility for cancellation, loss, tropical medical problems, damage or injury to property or persons.

Additional costs!! We also recommend to have a Travel Insurance to cover itinerary modification due to a safety concern, illness, change of government policy, political instability/strike, etc. There might be additional fees.

For cancellations made after the tour is booked / reserved NO REFUND will be given. If during the tour the client decides to separate themselves from the tour and the rest of the group it will be the responsibility of the client to pay for any expenses that are associated with their early return to Cusco. In case of tour cancellations please ask at our office for a tour cancellation certificate, this certificate will be provided within 24 hours of the request date.